Please be guided on the following to process your Size/Item Exchange request.
- Notify us within 3-7days from product receipt.
- Send request to this link: https://indianajane.net/pages/returns-exchanges (applicable for website and social media direct orders only); orders via Shopee must be informed via Shopee shop's chat.
EXCHANGE: (ORDER NUMBER)
- Indicate the new size preferred and other style options should the preferred style (only if original style ordered is not available in the new size)
Item exchange lower price, difference will be forfeited
Item exchange higher price, difference will be paid by buyer
- For Metro Manila, fixed fee of Php250 for return/exchange delivery fee option can be chosen.
- Otherwise and for provincial, please ship back the product to us in original packaging and unused. Php100 processing fee will be charged on top of incurred shipping back. Send it to address below:
INDIANA JANE MNL c/o Jellie dela Rosa
LBC Robinsons Las Pinas
- Give us 2-3days from receipt to process the request (delivery time is not included). We will respond to you accordingly in the email thread for updates. Indiana Jane MNL has the discretion to reject request in cases not limited to faulty or used item returned.
Your request will be attended accordingly, please extend your patience as this is an additional operations on our end. If we have delays on replies, do just keep sending the email, we are attending to volume of inquiries and request, best effort is always exercised, let's keep an environment of RESPECT.
Thank you & happy shopping Indianas!
If you have a question that isn't answered here, contact us here.